Terms and Conditions

Refunds policy

Customers are eligible for a 100% refund if no work has commenced for an assignment. Otherwise, a partial refund may be possible by deducting from received deposit(s) any time or material resources spent. Time based expenses will be based on on-going hourly rates.

Non payment of fee(s)

We reserve the right to withdraw any service or product provided for late payment of fees.

Withdrawal of service

We reserve the right to terminate customer accounts or withdraw hosting services provided if we believe the customer is not acting in a manner expected of a mxweb customer.

Mis-use of hosting / email services provided such as uploading prohibited or obscene material or spamming will result in the immediate withdrawal of the purchased service without prior notice.

Engaging in the practise of sending unsolicited emails may result in warnings or the immediate withdrawal of purchased service without prior notice.

If the customer is hosting an infected website or a malicious website as flagged by other users, the purchased hosting service may be terminiated without prior notice, and the hosted content may be permanently deleted.

Withdrawal of service(s) will not result in a refund.


We make efforts to ensure that our website is online all the time. However, this will not always be the case. When our service is offline, we will do our best to get it online as soon as possible. We promise a 99.9% uptime for our hosting service on a per month basis and will refund if this standard is not met.

We will not be held responsible for damage, events or losses directly or indirectly related to our website being offline.


We will not be held liable for any action or inaction relating to our service.

While we believe our system is highly secure from the actions of hackers, viruses and other problems on the internet, we make no guarantees that we are immune to such.

We will not be liable for loss of sales, leads or reputation from using our service.

Acceptance of Terms

By way of payment for our products or services, the customer agrees to the above terms and conditions.